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Order Processing Management in the Company Focusing on Business Activity
Vašek, Vojtěch ; Tesař, Rostislav (referee) ; Jurová, Marie (advisor)
The diploma thesis deals with order processing management in selected company focusing on business activity and development. The first part introduces the company and its product portfolio. The second part contains the theoretical background necessary to understand the issue. The third part focuses on analyzing the current state of the company and identifying ineffective processes within the sales department. The fourth part contains specific proposals to remove the current shortcomings and the last part summarizes the conditions and benefits of their implementation.
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Study of Business Process Management
Žundálek, Martin ; Tesař, Rostislav (referee) ; Jurová, Marie (advisor)
The diploma thesis deals with the course of the contract by selected company focusing on business activity and business development. The first part introduces the company and its product portfolio. The second part describes the theoretical background necessary to understand the given issue. The third part analyzes the current state of the company and identifies problematic processes in the business department. The fourth part contains specific suggestions for removing current issues. The last part summarizes the benefits and conditions of implementation.
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Study of Business Process Management
Žundálek, Martin ; Tesař, Rostislav (referee) ; Jurová, Marie (advisor)
The diploma thesis deals with the course of the contract by selected company focusing on business activity and business development. The first part introduces the company and its product portfolio. The second part describes the theoretical background necessary to understand the given issue. The third part analyzes the current state of the company and identifies problematic processes in the business department. The fourth part contains specific suggestions for removing current issues. The last part summarizes the benefits and conditions of implementation.
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Order Processing Management in the Company Focusing on Business Activity
Vašek, Vojtěch ; Tesař, Rostislav (referee) ; Jurová, Marie (advisor)
The diploma thesis deals with order processing management in selected company focusing on business activity and development. The first part introduces the company and its product portfolio. The second part contains the theoretical background necessary to understand the issue. The third part focuses on analyzing the current state of the company and identifying ineffective processes within the sales department. The fourth part contains specific proposals to remove the current shortcomings and the last part summarizes the conditions and benefits of their implementation.
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Design of processes of business department in IT company and measuring their performance
Schütz, Martin ; Oškrdal, Václav (advisor) ; Bruckner, Tomáš (referee)
The thesis deals with design of new processes of business department in IT company which provides server hosting, web hosting and domain registration services. These processes come from identification and analysis of current processes and the theory of business department management. Key Performance Indicators (KPIs) were set for selected processes which can be used for managing the company as a whole. Models of processes were created due to EPC notation. New processes were designed to continuously create data in CRM information system providing evidential and information support necessary for business department management, including the possibility of measuring its performance. Processes also automatize often repetitive activities and provide relevant information to other affected business units within the company. Contribution of the thesis lies in results of analysis of current identified processes containing solution proposals of discovered problems and newly created process models. Both can be used as a pattern for optimization of current processes in already existing organization or for designing new process models in new organization in the same or similar field of business.
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Performance Measurement of Salespeople in Software Company
Uhlíř, Radek ; Novotný, Ota (advisor) ; Svoboda, Tomáš (referee)
This thesis is focused on research of available resources about applicable methods and approaches of implementation of Business Intelligence in sales department of mid-size local company focused on information technologies. The solution is aimed on controlling and performance measurement. Local specifics and company culture of innovation and creativeness are considered during the whole work. The next part of the work is analysis of the company environment and appropriable process of implementation matching current maturity level of company. The goal is to define appropriable set of indicators for performance measurement of sales representatives in order to reflect the reality and allow the relative comparison of individuals. This solution is applied in specific company and as a result there are identified issues of this proposal and suggested recommendations for the future modifications. The work is based on research of available resources and identification of the best practices methods of design and implementation of this system. The next part contains detail analysis of the company, application of conclusion of the theoretical part and suggestion for optimal process of successful adaptation. As a result the structure of metrics has been built and it was verified that the detail analysis is required for relevant definition of the scope of the project, identification of risks and preparing the real schedule. It has been verified, that implementation of performance measurement system requires complex changes in company culture and close coordination to other triggered changes in workflow and quality of recorded data in information systems.
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Training of employees of the sales department in a multinational company
Černý, Lukáš ; Khelerová, Vladimíra (advisor) ; Turnerová, Lenka (referee)
A theoretical part of the diploma thesis summarizes the current generally accepted theories on a corporate training and human resource development in an organization. The practical part aims to present a subject of enterprise and an organizational structure of a selected multinational company and analyzes its current form of a staff training and personnel work. On the basis of the analysis there are suggested measures that should make the human resource management in the company more efficient.
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